A Look into My Approach
With my love for psychology, a passion for design, and a desire for solving problems, I have spent my entire 20+year career building a toolkit of various skills to help make the world more usable, one project at a time.
While most people focus on one area of User Research, User Experience (UX) Design, or User Interface (UI) Development, I have taken on various contracts to learn as much about everything I can to provide the most efficient and effective, end-to-end solutions.
Using my comprehensive knowledge and extensive, hands-on experience across all 3 disciplines, I have developed a streamlined process of generating insights from targeted user types or Personas, converting them into innovative and feasible design solutions, as interactive and responsive HTML prototypes, testing with end users, revising and re-testing, all before handing off the same code that can be directly implemented in the final build.
My process eliminates the costly gaps too commonly found in handoffs between researchers, designers, and developers; maximizing efficiencies, saving countless hours of time in clarification meetings, development re-work and millions of dollars in wasted spending.
User Research, User Experience (UX) Designs & User Interface (UI) Highlights
- Created and implemented various Introduction to Human-Centered Design (HCD) presentations and workshops using a hands-on approach to learning each phase of the HCD process with the goal of inspiring everyone to be advocates for the end users; received overwhelmingly positive feedback.
- Compiled one of the largest sources of curated user research methods, books, articles, templates, examples and micro-learning videos from around the globe as an interactive library that I utilize on every project.
- Conducted User Research to gain empathy and understand the root cause of the problems to create innovative solutions for multiple multi-million dollar projects at CareFirst Blue Cross Blue Shield, T Rowe Price, Children’s Hospital of Philadelphia, Center for Medicare and Medicaid Services (CMS) projects, and Social Security Administration (SSA), just to name a few.
- Utilize data-driven design solutions, usability best practices and heuristics to generate useful, intuitive, desirable and usable experiences.
- Since designs are only as feasible as the developer who can code it, I don’t present any concepts without knowing 100% they can be implemented. After developers told me that my designs couldn’t be coded, I learned how to code, and now create HTML prototypes which I use as a proof of concept for developers.
- Can quickly make updates to HTML prototypes when presenting to Stakeholders and get immediate feedback on their suggested changes within the same meeting.
- Being able to “Design In Code”, evaluate capabilities and limitations of available technologies, finding ways to expand on technologies for added capabilities, and teach other designers how to do the same, opens a world of more intuitive solutions that wouldn’t be achievable without that capability.
- Providing inline, interactive help features to keep the users on tasks vs having to leave the interface to access documentation or videos removes inefficiencies that lead to wasted time on task.
- Inline training videos allow the user to follow the instructions while implementing the steps, in the same interface, on the same screen – no need for toggling between 2 windows.
- Created an interface that stakeholders can comment directly on any HTML prototypes or fully developed pages simultaneously, seamlessly and effectively.
- All while making and testing everything as 508 compliant / accessible for those with disabilities.